Do yourself a favor and print your boarding pass or at least take a screenshot. They found it yet 5 days after my flight and I am still waiting for my bag back. To add insult to injury, frontier lost my suitcase on the way to MIA (direct flight). We called frontier, after a looong wait, we were told that we will miss the flight, that the flight is not refundable, we have to pay a $110 fee to be placed on another flight 2 DAYS LATER!! other passengers managed to get a credit for their missed flight, I was not as lucky, and person I spoke with told me IT WAS MY FAULT TO TRUST THEIR APP WITH MY BOARDING PASS!! We headed to Frontier counter 35 minutes before departure, no one to be found, we were told by other airlines representatives that frontier personal left about 15 minutes prior!! Come to find out, other passengers on the same flight had the same issue. This time, it was critical and the app kept giving me an error. This used to happen at times, the app would have forget who I was. I have TSA Pre check, when I got there, the app would not load my flights or find my boarding pass.

I checked in online few hours prior to my MIA to PHL. This app cost me my flight back with perk bundle, another ticket with another (but reliable) airline and a hotel night. Love the cheap prices but I wouldn’t recommend this airline. There needs to be better communication between the airline and it passengers on why a flight is delayed. I’m usually a pretty patient person, delays happen but 3 out of 3 of my flight were delayed. The storm obviously isn’t the captains fault but they shouldn’t have boarded the plane until the fueling had been complete. We sat on that plane for an hour before we even took off. Nope, the captain told us they were waiting to fuel up which takes 15mins but we had to wait for fueling truck to even get there and so we sat there for 30mins and then we start moving and get to a certain point and the captain goes, “ so there’s a storm, so all planes are taking off on the same runway.” So it was another 20 to 30mins to actually take off. I was thinking maybe we’ll actually leave on time. Stood there for 10mins and then realized that we were standing at the wrong one.

Then when we we’re getting off the second flight they told us the wrong baggage claim number. It would be nice to know why a flight is delayed. The second flight was delayed an hour and once again didn’t know why. First one was delayed 30mins, no one told us why. So the last two weeks I’ve had three flight with frontier.

Eternal frontier app